From: John Hunter I thought you might be interested in the following info. Also FYI the mailing list listed in "why are we so stupid" and "Couper's Aaticle" are dead. Their is a new Deming list shown below. You can access the Deming Electronic Network via WWW http://deming.eng.clemson.edu/den/ You can join the DEN internet mailing list by writing: den.list-request@deming.eng.clemson.edu in the subject write: subscribe You can access the Electronic Deming Study Group Guide at: http://deming.eng.clemson.edu/pub/cqen/dsg/dsgguide.html -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- In 1987, the Public Sector Quality Improvement Network was formed by practitioners in the State, Local and Federal government. In 1992, we joined with ASQC and became the ASQC Public Sector Network. Our Mission is: To help government leaders increase the capacity of the public sector to deliver services that delight the citizenry through accelerating the development, application and documentation of total quality management. To advance a systems approach to the public sector that will foster collaboration between federal, state, and local government. The Members of the PSN executive council are: Barry Crook Chair Multnomah County OR Rebecca Meyers Chair-Elect NY State Tom Mosgaller Past-Chair City of Madison WI Mike Williamson Past-Chair NC State John Hunter Secretary U.S. Office of Personnel Management We now have over 1,500 PSN members working in Local, State and Federal governments internationally. I think it is a valuable resource and it costs nothing to join so you have little to lose. You can call ASQC at (800) 248-1946 and tell them you want to join the Public Sector Network. Or write asqc@asqc.org (for the subject type: Public Sector Network) and say you want to join the PSN--include: your name, snail mail address, organization, e-mail, phone, fax (and home phone if you want). We will send you some more information and our Quarterly newsletter. You can access text files of our past newsletters via internet through Clemson University http://deming.eng.clemson.edu/pub/tqmbbs/govt/psnnews1.txt for the second issue of PSN News http...psnnews2.txt etc.. You can reach information on the PSN via the www: http://deming.eng.clemson.edu/pub/psci/psn/index.html (Part of the Public Sector Continuos Improvement Page on the www. The PSCI page includes a guide to online sources for Public Sector efforts.) ---------------------------------------------------------------------------- Online Quality Resource Guide Highlights October 1995 World Wide Web (and more) CLEMSON UNIVERSITY gopher://deming.eng.clemson.edu:70/1 anonymous ftp to deming.eng.clemson.edu/pub/tqmbbs http://deming.eng.clemson.edu/ Public Sector Continuous Improvement Page, Deming Electronic Network, Community Quality Electronic Network. Large number of text files, links... QUALITY.ORG gopher://quality.org ftp://quality.org/pub/qc http://www.quality.org/qc Very large, many links NPR National Performance Review http://www.npr.gov or write: almanac@ace.esusda.gov in body: send npr catalog response will provide current info plus instructions to get e-mail documents, gopher... Quality Technology at Linkvping University Sweden http://galois.ikp.liu.se/Qhomepage.html Quality Wave http://www.xnet.com/~creacon/Q4Q/index.html Theory of Constraints http://www.lm.com/~dshu/toc/cac.html UNIV. OF WISCONSIN gopher://gopher.adp.wisc.edu/11/.facstf/.tqm MAQIN newsletter, Center for Quality and Productivity Improvement Reports Internet Mailing Lists Type your name where "" appears (join Teamnet John Hunter) CQEN Community Quality Electronic Network write: cqen.list-request@deming.eng.clemson.edu in subject: subscribe CQI-L Continuous Quality Improvement Moderated write: listserv@mr.net in body: subscribe CQI-L "" DEN Deming Electronic Network Moderated write: den.list-request@deming.eng.clemson.edu in subject: subscribe Learning Organizations Moderated very active write: majordomo@world.std.com in body: line 1> info learning-org line 2> end also gopher://ftp.std.com:70/11/FTP/world/archives/Learning-org QFD-L Quality Function Deployment discussion list write: majordomo@quality.org in body: info qfd-l Quality Moderated very active write: listserv@pucc.princeton.edu in body: Subscribe Quality "" TEAMNET-L Research on teams write: roquemor@terrill.unt.edu in body: join Teamnet "" Total-Quality-Statistics Statistics for continuous improvement write: Mailbase@mailbase.ac.uk in body: Join Total-Quality-Statistics TQM Moderated write: tqm.list-request@deming.eng.clemson.edu in subject: subscribe archive on TQM BBS and at Clemson www site. TQMLIB implementation in libraries write: listserv@cms.cc.wayne.edu in body: subscribe TQMLIB "" Bulletin Board Services (BBSs) TQM BBS (301) 585-1164 Free BBS not affiliated Dedicated to the free exchange of information and education in the principles of Quality. Over 600 files available for downloading and 5 internet conferences (The files can also be downloaded through Clemson and Quality.Org above). The Deming Electronic Network and Community Quality Electronic Network are housed here. Also, a section on the ASQC Public Sector Network. For an complete copy (about a fourth of the resources are listed here) of the Online Quality Resource Guide on the WWW: http://deming.eng.clemson.edu/onlineq.html A similar guide for Public Sector improvement efforts: http://deming.eng.clemson.edu/pub/psci/online.html John Hunter jaohunter@aol.com http://pages.prodigy.com/VA/hunter/ ----------------------------------------------------------------------- ----------------------------------------------------------------------- The Center for Quality and Productivity Improvement University of Wisconsin 610 Walnut Street Madison, WI 53705 Phone: (608) 263-2520 Fax (608) 263-1425 The Center for Quality and Productivity Improvement (CQPI) was established at the University of Wisconsin-Madison in 1985. Among other things CQPI publishes reports. These reports are available through their office; please call or write for an order form which has an annotated bibliography of all their reports. A selected list of reports which I feel would most interest quality management professional follows. Gopher access to the Center: gopher://gopher.adp.wis.edu/11/.facstf/tqm. Report 5 My First Trip to Japan Peter Scholtes February 1986 Report 6 Total Quality Leadership vs. Management by Control Brian L. Joiner and Peter R. Scholtes February 1988. To survive in increasingly tough markets, top management in American companies will have to their desire to "control" their employees, and instead learn what it means to provide Total Quality Leadership. Report 13 Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin. William G. Hunter, Jan O'Neill and Carol Wallen June 1986. The new quality improvement ideas can help public officials combat the effects of decreasing budgets just as they help private business increase productivity Quality Progress, July 1987, pp. 19-26 Report 14 Drastic Changes for Western Management. Edwards Deming June 1986. This report is a compact summary of the most important points that Dr. W. Edwards Deming has been making about changes that must be made by American business if they are to be competitive. Report 15 How to Apply Japanese Company-Wide Quality Control in Other Countries. Kaoru Isikawa November 1986. This report highlights the experiences of Kaoru Isikawa, a leader in Japan's QC movement, who has spent the last 20 years visiting countries all over the world to give lectures and guidance on QC implementation. Quality Progress, September 1989, V. 22, No. 9, pp. 70-74 Report 17 Eliminating Complexity from Work: Improving Productivity by Enhancing Quality. F. Timothy Fuller July 1986. Increasing quality does not increase cost; in fact, it is poor quality that increase "complexity," which in turn increases costs and decrease productivity. National Productivity Review, Autumn, 1985. Report 18 The World Class Quality Company William A. Golomski December 1986. Through a long history of consulting with companies around the world, William Golomski has found some themes common to companies capable of achieving world class quality. Report 25 The Scientific Context of Quality Improvement George Box and Soren Bisgaard Quality Progress, March 1988, pp. 37-41 Report 48 Good Quality Costs Less? How Come? George Box March 1990. It is sometimes supposed that the manufacture of high quality goods must be expensive. The reasons why this need not be so and why quality should cost less are discussed. Quality Engineering 1990-91, V. 3, No. 1, pp. 85-90. Report 59 Teaching Quality Improvement by Quality Improvement in teaching. Ian Hau February 1991. Report 74 Quality Improvement-The New Industrial Revolution George Box October 1991. Beginning from Bacon's famous aphorism that "Knowledge Itself is Power", the underlying philosophy of modern quality improvement is seen as the mobilization of presently available knowledge and knowledge gathering. International Statistical Review, V. 61, no. 1, pp. 3-19. Report 97 Bringing Total Quality Improvement into the College in teaching. Lee Hansenin teaching March 1993. Report 105 Total Quality Management and D*A*T* Model. Joe Van Matre Please send me any feedback on what reports you found useful, suggestions on how to make this list more useful... to John Hunter, Mail Stop 102-268, 2200 Wilson Blvd, Arlington VA 22201. E-mail jaohunter@aol.com. wanted to let you know about a Web site for Scholtes Seminars and Consulting. Stop by to find out what Peter Scholtes is up to. Or visit for information on how to order his latest articles, booklets and videos. I hope you find this information and the site itself useful. The address for the site is: http://members.aol.com/sscwipeter/SSC.html John Hunter Webmaster, Scholtes Seminars and Consulting wdsg@aol.com http://pages.prodigy.com/john/hunter.html Washington Deming Study Group October 1995 PO Box 10833 Arlington VA 22210 (301) 340-0325 Fax (301) 340-0763 e-mail wdsg@aol.com To receive our most recent newsletter, a memberships form and some more info please e-mail us your snail mail address (or call and leave your mailing address). The Washington Deming Study Group is a nonprofit organization that exists for the purpose of education. Our accomplishments are achieved through the volunteer efforts of our Board of Directors and members. board member roster: Barb Affourtit Sky Benson Kay Carlson Kate Fenton Jim Martin Anne O'Connor William Ratcliff Washington Deming Study Group Members The WDSG membership represents most Federal agencies, both military and civilian, businesses, local government agencies, associations, universities... Our membership extends beyond the Greater Washington-Baltimore area. We have members from Richmond, Pennsylvania, California, Rhode Island, Hawaii and across the country. Meetings The WDSG holds one meeting per month. The meeting date is governed by the speaker's availability. Meetings are usually held in the evening from 6:00 to 8:00. The WDSG was fortunate to have the support of Dr. Deming. His friends continue to assist the WDSG in the pursuit of their mission. Workshops The study group presents half day work shops on Saturday afternoon about once a quarter. Workshop topics have included: Profound Knowledge, Leadership for Quality Improvement, the New Economics, Deming's Red Bead Experiment and Management and Planning Tools. These workshops provide the opportunity to gain knowledge to a depth of application and appreciation. Information on upcoming events can be found on the TQM BBS (computer modem number (301) 585-1164) and on the taped message on the study groups phone line. As Dr. Deming taught, "There is no substitute for knowledge." We hope the study group will assist you to increase your understanding of Dr. Deming's System of Profound Knowledge, and the concepts for successful transformation. __________________________________________________________ Mission of the Washington Deming Study Group: To expand our knowledge and awareness of the teachings of Dr. W. Edwards Deming and promote their continuing application in government, education, and business for the betterment of society. _________________________________________________________ Past meetings: 9/12/95 Bill Scherkenbach Deming: Past, Present & Future 8/17/95 John Norrie Transformation of Health Care 7/22/95 video: The Deadly Diseases 6/10/95 J. Gerald Suarez Implication Wheel 5/9/95 David Langford 4/19/95 Heero Hacquebord 3/25/95 Red Bead Experiment 3/7/95 Diana Deming Cahill and Linda Deming Ratcliff 2/13/95 Jim Kennedy 1/24/95 Margaret Morgan Time Management..Deming Perspective 1/21/95 Management and Planning Tools Workshop 12/6/94 Peter Scholtes The System of Profound Troubles 11/14/94 Barb Affourtit & John Vetter Deming Princ. at NAVAIR 9/14/94 John Whitney The Economics of Mistrust 8/11/94 Hazel Cannon Profound Knowledge and ISO 9000 8/2/94 Bill Ratcliff JUSE, Deming Prize and Baldrige 6/21/94 Ed Baker Management of Interactions 4/23/94 Joyce Orsini Control Charts for the Data Shy 4/20/94 Mary Hamilton GAO's Quality effort 3/26/94 Management and Planning Tools Workshop 3/23/94 Bill Scherkenbach 2/23/94 James Naughton PDSA Cycle 1/12/94 David Langford and Myron Tribus Education 12/13/93 J. Gerald Suarez Managing Fear in the Workplace 11/30/93 Peter Scholtes Systems and Teamwork 11/1/93 Kay Carlson Transformation 10/16/93 Management and Planning Tools Workshop 9/15/93 Kosaku Yoshida New Economic Principles 8/12/93 Heero Hacquebord Theory of Variation 7/1/93 Bill Scherkenbach Framework for Improvement 5/24/93 video: W. Edwards Deming: The Prophet of Quality 4/26/93 Bill Ratcliff Deming, Juran and Crosby 4/17/93 video: New Economic Principles in America 2/22/93 Ritz-Carlton team presentation 12/10/92 Daisaku Harada Japan Productivity Center 11/18/92 Sheila Sheinberg Power of Vision 10/ /92 Jane Shore Human Factors of Transition 8/4/92 Newt Gingrich The Necessary Revolution 6/27/92 video: Volumes 1 and 2 of Deming Library 5/23/92 videotapes: from the Deming Library 4/13/92 Peter Scholtes Problems of Performance Appraisals 3/9/92 Tom Nolan 2/26/92 Laurie Broedling 1/11/92 W. Edwards Deming Profound Knowledge 12/10/91 Preparation for the Transformation to Quality 11/12/91 First Washington Deming Study Group Meeting You can access the Deming Electronic Network via the TQM BBS (see above) or via WWW http://deming.eng.clemson.edu/ You can join the DEN internet mailing list by writing: den.list-request@deming.eng.clemson.edu in the subject write: subscribe You can access the Electronic Deming Study Group Guide at: http://deming.eng.clemson.edu/pub/cqen/dsg/dsgguide.txt Please let me know if you have any questions or suggestions. John Hunter wdsg@aol.com